Help centre

Quick answers to the questions we hear most. Tap a question to open it.

Last updated October 2026
Prices in FCFAWest African CFA francs
Authentic brandsChecked before dispatch
Real peopleAsk us anything
01

Ordering & payment

How do I place an order?

Add products to your cart, go to checkout and enter your delivery and payment details. You will receive a confirmation email straight away.

What currency are prices in?

All prices are shown in West African CFA francs (FCFA).

Why does a product say “Sold out”?

Popular products sell quickly. Email contact@valoriabeauty.shop and we will let you know when it is back.

02

Products

Are your products authentic?

Yes. We list genuine products from established brands and check every order before dispatch.

Which supplement or serum is right for me?

Tell us your goal (sleep, energy, digestion, glowing skin, dark spots, breakouts) and we will suggest options. For medical conditions, always ask your doctor or pharmacist first.

Can I use supplements during pregnancy?

Only with your healthcare professional’s advice. We stock prenatal formulas, but please check with your doctor before starting any supplement.

Are the children’s medicines safe to give?

Always follow the label for your child’s age and weight, use the dosing device provided, and ask a doctor or pharmacist if you are unsure.

03

Delivery & returns

How long does delivery take?

Delivery options and times are shown at checkout. See Shipping & Returns for details.

Can I return an item?

Unopened items in their original sealed packaging can be returned within 30 days. Opened supplements, cosmetics, baby care and medicines cannot be returned unless faulty.

04

Your account

Do I need an account to order?

No, but a free account lets you save addresses, track orders and check out faster.

How do I reset my password?

Go to My Account and choose “Lost your password?”. We will email you a reset link.